We want you to enjoy our Premium Sea Moss products to the fullest!  Here are the most common questions we receive from new customers.


How much sea moss should I use?

As a dietary supplement, we suggest mixing 2-3 tablespoons with at least 12 ounces of liquid, for ideal taste and benefits.


Does sea moss gel need to be refrigerated?

Yes.  When you gel arrives, it may have become warm during the shipping process.  Please don't worry!  Sea moss is essentially gelatinous rock and does not age like normal food products.  For best results and optimal consistency, refrigerate overnight before opening and keep refrigerated between uses.


How long will my sea moss gel stay fresh?

Our experience is that refrigerated sea moss gel will stay fresh for up to 8 weeks.

How long do the sea moss freezer packs last?

Sea moss can remain frozen for up to 12 months from the date of purchase.

Where does your sea moss come from?

Our sea moss is sustainably sourced from the Caribbean waters of Saint Lucia, where sand and water quality score among the highest in the world.


Can I eat sea moss gel?

We don't recommend it. Sea moss gel is highly concentrated and should be diluted for proper mineral absorption, as well as a pleasant taste. 


Is sea moss good for pain?

Yes! Applied topically and taken internally, Sea moss is a great pain reliever. Our infused varieties further enhance the healing benefits.  Learn more here.


When should I expect to receive my order?

Orders are shipped within 1-3 business days.  Transit time for Standard/Ground shipping is 2-3 business days.  Next Day and 2nd Day shipping options are also available for faster delivery.


What if I have a problem with my order?

If you are unhappy with your purchase for any reason, please contact our Customer Care team by emailing wecare@oceanspromise.com within 7 days of receiving your order.  Please note that due to the consumable nature of our products, we do not accept returns or exchanges of any kind.  We are happy to resolve any issues or concerns with a full replacement or refund, if warranted.